Last Updated: 20/12/2025
1. Physical Products
- Returns accepted within 14–30 days of delivery.
- Item must be unused and in original condition.
- Customer is responsible for return shipping unless product is defective.
2. Digital Products / Services
Digital items and downloadable content are non-refundable once delivered.
Consulting services may be refunded only if not initiated.
3. Order Cancellation
Orders may be cancelled before shipping or before service delivery begins.
4. How to Request a Refund
Contact us at:
Email: contact@gacela.store
Include your order number + reason for the request.